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Frequently Asked Questions

  • Payment Due
    You pay, I’ll bake! 100% payment is required up front so that I can source your cute cutters, spectacular sprinkles, fabulous food colors and the perfect packaging. If payment is not received within 48 hours of the invoice being issued, your order will be released to the next person in line.
  • How Do I Pay
    Easy Peasy… Once we have confirmed all the details - I will email you an invoice. Which you may pay via Paypal or Credit Card. Whichever way you choose – full payment must be received to guarantee your cookie date. And date – I mean date you pick up cookies, we’re not going for a night out – unless you need one.. HA!
  • No show = No cookies
    Your cookies are best enjoyed fresh. Not showing up to the agreed upon pick-up time, forfeits your order. But take heart, they will be donated to a family in need. Need to reschedule your pick-up? No problem! Please reach out 2-weeks prior to your pickup time. If your event has been rescheduled - you may pick up your cookies on the scheduled date and freeze sealed cookies for up to 3 months
  • Refunds before order pick up
    I can offer full refunds up to two weeks prior to your pick up date. Once your order is within the 2-week window, unfortunately, I cannot offer refunds as your order prep has begun and supplies have been sourced. But the good news – you get the cookies!
  • Refunds after order picked up
    While we want you to love our cookies, if you are not satisfied with your order, please return all uneaten cookies within 24 hours so we can assess their condition and troubleshoot any problems. We will then determine if a credit may be issued for a future order.
  • Pick-up Dates and Times
    Pick up dates are set upon ordering. Generally speaking - pick up date/time will be on Friday evening 5-7 or Saturday morning between 10am and Noon. Please put that cookie pick-up date in your calendar. Pick up Location is at my home, in Fulbrook Fulshear Creek, I’ll give ya the address – when you order cookies. HA!!
  • Pictures are worth a thousand words
    But they are not always accurate. Colors and lighting in photos may be slightly different than what you may end up with. Also, cookies in photos may not be true to size! (which is a bummer, I’d frankly love to eat an 8.5×11 inch cookie!!) My regular cookies average 3 1/2 to 4 inches, while my minis are 2 – 2 1/2 inches.
  • Submitting Inspiration Photos and Ideas
    All custom orders are subject to Sweet Cookies TX LLC's design aesthetic and no "inspiration" photos will be perfectly copied from another artist.
  • Eenie Meenie Order Minimums
    (that didn’t rhyme – I’m a baker not a poet). I require a minimum of two dozen for standard size cookies and minimum of 3 dozen for mini's! Need fewer? Stay tuned for a popup shop announcement on my Instagram and Facebook page! (@sweetcookiestx)
  • It’s All Yours Now.
    Once you pick-up your order (thanks again, by the way), what happens to your cookies, cocoa bombs, and car doors (I hate door dings) is all on you! Keep ‘em safe, keep ‘em secure, and keep ‘em away from the parking lot cart returns.
  • No Ghosts
    (I’m easily spooked). To get your order juuust right, I’ll need you to reply to my messages within just a few hours– otherwise, I may just have to wing it (I’m good at wingin’ it – just ask my eyeliner). Questions for me? Please give me little bit to reply – I’m usually covered in dough! (I do try and reply as quickly as possible)
  • Cottage Food Laws
    This order has been made in a home kitchen not inspected by the Department of State Health Services or local health department. Our kitchen is not nut free, egg free, dairy free, gluten free. Boring disclaimer, but we have to say it per the law. *tips cowboy hat* *straightens Sheriff pin*
  • In Sickness and in Health
    While death will never do us part, you’re consuming food and with the consumption of anything (including that bottle of wine last night) there are inherent risks. Choking hazards, food illnesses, and allergic reactions are possibilities – albeit hopefully far reaching.
  • Weather Clause
    If pickup is impossible due to inclement weather, your order will be heat sealed for a later pickup date. Unfortunately, no refunds can be offered due to weather (darn rain), but we will make sure your order is kept as fresh as possible!
  • Bulk Order?
    Due to the custom work required for each cookie, we are unable to extend discounts regardless of quantity. If you have a specific budget you are working with, feel free to let us know in advance and we’ll do our best to offer you a solution that fits your budget.
  • Pay means Yay!
    Once you’ve submitted (awesome) payment for your (awesome) order because you’re awesome, you’re accepting the above terms. Which is awesome because my cookies are awesome. Awesome!
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